Secure evidence handling
Evidence captured, stored and shared under controlled access.
The ClaimHorizon Platform
One connected AI workflow for insurance operations.
Pre-inspection, live spot survey and claims processing run on one shared platform: the same capture, AI, workflow rules, human approval gates, evidence repository and audit trail.
- API-ready
- Role-based access
- Full audit trail
IntegrationsAPIs · PDF & JSON · insurer systems
Evidence repository & auditVersioned evidence · audit trail · retention
Workflow & approvalsRules · QC gates · escalation · roles
IntelligenceComputer vision · document AI · red flags
CaptureMobile-first · secure links · geotag
Secure Evidence HandlingRole-Based AccessConfigurable WorkflowsAudit TrailVersion HistoryEvidence RepositoryAPI ReadyHuman Approval GatesData Retention ControlsException AnalyticsMultilingual CaptureMobile-FirstSecure Evidence HandlingRole-Based AccessConfigurable WorkflowsAudit TrailVersion HistoryEvidence RepositoryAPI ReadyHuman Approval GatesData Retention ControlsException AnalyticsMultilingual CaptureMobile-First
How does an AI claims platform connect inspection, survey and claims?
ClaimHorizon puts all three on one shared evidence repository. A vehicle’s pre-inspection record, the Spot Setu survey and the claim file live in the same place, under the same roles, rules and audit trail. Each step reuses what was captured before, so nothing is re-collected and every decision can be traced to its evidence.
Start with one module
Choose your starting point. See what connects.
Switch modules on and off. Every module you add plugs into the same shared layers and unlocks connections with the others.
Pre-Inspection
Spot Setu
Claims
Red flags
CaptureIntelligenceWorkflow & approvalsEvidence repository & auditIntegrations
Shared by every module
Modules on1 of 4
Shared layersAll 5 included
Connections unlocked
Platform capabilities
Built for insurer control, not just automation.
Role-based access
Each role sees and does only what the insurer allows.
Configurable workflows
Checklists, rules and steps set to each insurer’s operating model.
Audit trail & version history
Every capture, edit and approval logged against a named user.
Structured evidence repository
Photos, video, documents and data organised by case and vehicle.
API readiness
Connect case creation, status and reports to insurer systems.
Human approval gates
Nothing is issued or approved without the right person signing off.
Data retention controls
Retention periods configured to insurer and regulatory needs.
Monitoring & exception analytics
See queues, bottlenecks and the cases that need attention.
Multilingual, mobile-first capture
Guided capture in the phone browser, built for field users.
Role-based access
The right person, the right permission.
A typical starting configuration. Every insurer sets its own roles and permissions.
| Role | Capture | Review | Approve | Configure | Audit trail |
|---|---|---|---|---|---|
| Agent / field user | Yes | — | — | — | — |
| Surveyor | Yes | Yes | Yes | — | — |
| QC reviewer | — | Yes | Yes | — | Yes |
| Claims handler | — | Yes | Yes | — | Yes |
| Investigator | — | Yes | — | — | Yes |
| Insurer admin | — | Yes | — | Yes | Yes |
API-ready
Fits into the systems you already run.
Create cases from your policy or claims system, receive status updates, and pull the QC-approved report as PDF or JSON.
POST /v1/inspections
{
"policy_ref": "POL-2026-004512",
"vehicle": { "registration": "RJ27XX0000", "type": "private_car" },
"contact": { "name": "Vehicle owner", "mobile": "+91XXXXXXXXXX" },
"checklist": "pi_private_car_standard"
}
200 OK
{ "inspection_id": "PI-24-77310", "status": "link_sent" }Illustrative request. The API reference is shared during solution design.
Getting started
From first call to first live case.
- 01
Discover
We map your current inspection, survey or claims process, volumes and approval rules.
- 02
Configure
Checklists, roles, QC gates, report formats and integrations set to your model.
- 03
Pilot one module
Go live with one module and one team, and measure against your own baseline.
- 04
Expand
Add modules and regions on the same platform and evidence repository.
FAQs
The platform, answered.
Security & responsible AIWhat is the ClaimHorizon platform?
ClaimHorizon is a connected AI workflow for insurance operations. Pre-Inspection AI, Spot Setu and AI Claims Processing run on one shared layer of capture, AI, configurable workflow, human approval, evidence repository, audit trail and integrations.
Do we have to buy every module?
No. Insurers can start with one module, such as pre-inspection, and add others later. Each new module reuses the evidence and configuration already in place.
Can ClaimHorizon integrate with our policy and claims systems?
Yes. The platform is API-ready and outputs reports as PDF and JSON. The integration scope, such as creating cases, receiving status updates and pulling final reports, is agreed during solution design.
How is access controlled?
Through role-based access. Insurers decide which roles can capture, review, approve, configure or view the audit trail, and every action is logged against a named user.
How long is evidence kept?
Data retention is configurable to the insurer’s policies and regulatory requirements, and is set during onboarding.
What deployment options are available?
Deployment and hosting options are discussed during solution design based on the insurer’s security, data-residency and integration requirements.
Does the platform work on low-end phones and in regional languages?
Capture is mobile-first and runs in the phone’s browser, and the field flow is designed to be multilingual. Supported languages are confirmed during onboarding.